Your Holiday Specialists

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Frequently Asked Questions

We'd encourage you to read through this section where in the plainest possible English we explain as much as possible about the holiday you are hopefully going to purchase from Sun N Sea. If there is anything you are unsure about then please call us… we're here to help.

Making your Booking

Flight Information

General Information

Whilst Abroad


Making your Booking

How do I book my holiday?

Bookings can be made via our website or by calling our call centre on 0844 967 0990

[back to top]

 

How do I know my booking is confirmed?

If you place your booking online, you will receive a booking confirmation number on the screen and will be emailed a copy of your confirmation invoice. If you book your holiday via the telephone, the agent will confirm your booking over the phone and your details with either be emailed or posted to you.

[back to top]

 

Can I book a Last Minute Holiday?

You can book a Sun N Sea holiday right up to the day of departure. For all late bookings made within 12 weeks of departure you will be required to pay the full cost of the holiday when you book. An administration fee may be charged for holidays booked within 14 days of departure. Holidays booked within 4 days of departure will only have documents sent via email. You must have access to a valid email address and printer.

[back to top]

 

Are there any card charges?

Payments made to us by debit card are FREE. We do not charge for these transactions. Payments made by Credit card will incur a 2.5% booking charge.

[back to top]

 

Is my payment secure?

We take security very seriously at Sun N Sea Holidays. All of our payment transactions are highly encrypted using complicated logarithm combinations.The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

[back to top]

 

What should I do if I have any special requests?

You can place you booking in the usual way and will need to contact our call centre on 0844 967 0990. If you are taking a wheelchair away with you, please have details of the wheelchair’s approximate weight and dimensions to hand.

[back to top]

 

What should I do if there is a disabled customer in my party?

We are not a specialist disabled holiday company, but we still need to know before you book if you have any medical or physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, the transfers, and the suitability of your chosen accommodation or other aspects of your holiday. We cannot be held liable if you fail to tell us about any special requirements that affect your holiday experience and this means that we won't compensate you.

[back to top]

 

Who is my flight provider?

Your flight provider will be confirmed on your confirmation invoice. However, we reserve the right to change this carrier if necessary for operational reasons. Most flights will have full in-flight service, and bar service (dependent on availability) but most airlines no longer provide in-flight entertainment. All of our airlines are non-smoking airlines.

[back to top]

 

What are my flight timings?

The flight timings shown on this website and on your booking confirmation are on the 24-hour clock system. They are compiled many months in advance and are for guidance only. Final timings are shown on your tickets, so please check these carefully on receipt, and contact us at once with any queries.

[back to top]

 

What should i do if a name is spelt incorrectly on our confirmation?

The spelling of your name must be identical on your ticket and in your passport. Inaccuracies may result in delays when checking in or denied boarding. If you have made a mistake with a name spelling, this can be amended subject to an admin fee (variable subject to flight provider). Please speak to one of our advisors for assistance.

[back to top]

 

What is my baggage allowance?

Most airlines provide 15 kg as standard baggage allowance plus a 5 kg hand luggage allowance. Some airlines don’t include any baggage as standard and you may need to add this on before confirming your booking.

Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32 kg will not be accepted by the airline for health and safety reasons. A passenger can take on the aircraft one small piece of hand luggage weighing less than 5 kg (11 lb), with a maximum size of 45 cm x 35 cm x 20 cm. Infants under the age of 2 on the date of their return flight have no baggage allowance. Carriage of all excess luggage and sports equipment is subject to the aircraft capacity on the day of departure.



[back to top]

 

What is advanced Passenger information?

For security reasons the US, most EU States, and other countries now require details about passengers before they travel. This is known as Advanced Passenger Information (API). API Is designed to enhance border security. All customers are required to provide this information and you can do so by logging into our ‘manage your bookings’ section.

[back to top]

 

What should I do if my baggage is lost or damaged?

You should contact your airline at the airport as soon as you have noticed your luggage missing or call them as soon as you notice any damage. Under the Carriage By Air Act 1961, if you do not notify the airline of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we will have no liability to you. Sun N Sea Holidays are not responsible for any baggage items checked-in to a flight.

[back to top]

 

What if i experience flight delays?

Flight delays are inevitable. Sun N Sea is not directly responsible for flight timings and as of such, we will not personally offer compensation for such occurrences. Cover against delays is included in most holiday insurance packages which should be purchased before your departure.

[back to top]

 

What plans should I make if I am travelling with and infant?

A reduced charge is made for infants less than 2 years of age on the date of their return flight. No deposit is required for infants. Infants are not entitled to a separate seat on the aircraft, baggage allowance or meals in their resort. All necessary expenses, such as cot charges and food charges, are paid directly to the hotel.

Cots are not always available in resort, and where they are available, they may not always comply with UK safety standards. We can make a request for a cot for an infant but cannot guarantee that the hotel will be able to provide one. For this reason, we suggest that if you are travelling with an infant you take your own travel cot.



[back to top]

 

How can I make special requests?

For any special requests, please inform our reservations staff when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given and these does not form part of your holiday contract.

[back to top]

 

Can I fly if I am pregnant?

If you are pregnant, you should check with your doctor that it is safe for you to travel. Airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant at the time of your return flight. After 32 weeks of pregnancy you will not be allowed to fly. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

[back to top]

 

Website accuracy

This website is subject to regular updates and every property and facility is checked regularly to ensure accuracy by our staff, however, circumstances can change and we will tell you of any changes that we know about at the time of booking. If you have already booked, we will notify you of any change in circumstances that would affect your holiday as soon as reasonably possible, so long as there is time before your departure.

[back to top]

 

Do I need travel insurance?

By booking a holiday on this website, you have agreed to purchase adequate travel insurance before you travel. Do not travel without insurance. We hope that you will not need to make a claim, but please make sure that you take full details of your insurance policy with you on your holiday. It is a requirement that you arrange a policy yourself which is at least equal to the policies offered by us, as the costs of medical expenses overseas can be very high. We cannot help you pay these costs if you don't have adequate insurance. Insurance cover should also include the cost of cancellation by you and the cost of assistance, including your return to the UK, if you suffer an accident or illness whilst overseas. You should book your travel insurance as soon as you book your holiday.

[back to top]

 

Do I need a visa or new passport for my holiday?

A full 10-year passport is required for all travel abroad. If you need a new passport, call the Passport Office on 020 7279 3434 and apply at least 12 weeks before departure.

For UK citizens, it is not necessary to obtain visas before departure on pre-booked inclusive holidays for travel to Turkey. The visa will be stamped in your passport on arrival. All visitors to Turkey are required to pay a visa tax on arrival, and the current charge is £10.00 in cash. If you hold a Commonwealth or other passport, ask the relevant consulate or embassy if you require a visa. Regulations do change, so for up-to-date information contact your consulate or check with our office. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel.



[back to top]

 

What should I do if I lose my passport or have it stolen?

Please note your passport number before you travel and keep it separate from your passport. We also advise keeping a copy of your passport in a separate place. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original. Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 606 0290 prior to departure, or by visiting www.fco.gov.uk

[back to top]

 

How can I ensure my family’s health & safety?

The health and safety standards in Turkey are not of a similar level to those in Britain. However, Sun N Sea and other major tour operators are constantly working to raise awareness of this issue. We would advise that you always take care and that you familiarize yourself with your surroundings, taking note of fire exits and pool depths, and using caution with electrical devices in your room. In general, take note of warning signs. Food hygiene, the change in diet, and local water may result in stomach upsets.

Therefore, precautions should be taken to avoid drinking tap water or ice in drinks. Wash fruit or vegetables and avoid raw or unprepared food. Always use bottled water, which is often available from your hotel or apartment. Crime is a fact of life in every country and you should take all precautions with regard to your own personal safety and property. If you have been involved in any accident it is your responsibility to inform the local Sun N Sea representative who will offer assistance wherever possible.

Insects such as ants, cockroaches and mosquitoes are common in Turkey and their appearance is not an indication that the accommodation has not been cleaned properly or is unhygienic.



[back to top]

 

What should I do if I have any problems whilst I am on holiday?

You are provided with emergency contact details with you tickets for all holiday bookings. If your hotel or rep is unable to help, please contact the Sun N Sea Holidays 24 hour emergency line and we will be happy to assist you. 0044 (0) 1959 567 868.

[back to top]

 

How is my holiday duration calculated?

Each holiday commences and terminates at the UK airport and not in the resort, and the holiday periods are based on this. Although the outward flight may be late at night, involving an arrival at the hotel in the early hours of the morning, the rooms have in fact been held from midday the day before - international hotel convention dictates that all accommodation is booked on a midday-to-midday basis. At the end of the holiday, for guests travelling on evening or night flights, we appreciate that this can involve being asked to vacate rooms several hours earlier than the departure time from the hotel. Wherever possible, hotels will provide "courtesy rooms" for clients to use during the last hours in the hotels, but in high season this cannot always be arranged. A local charge is levied for the use of such rooms. If, due to the flight timings, the hotel restaurant is not serving meals at the time of arrival or departure, the first and last meals of your holiday may be deemed to be those provided on the aircraft.

[back to top]

 

What are the accommodation ratings?

Official ratings do not always reflect the location or the friendliness of the staff. Sun N Sea has graded the properties in this website based on our own experience and using our own rating system. These ratings do take the official ratings into consideration, but also take account of our own opinions. Because of this, the ratings in this website will not always match those displayed in the hotel. Our ‘S' ratings are awarded based on such criteria as the public area furnishings, food and drink outlets, room and leisure facilities and service. They range from S for simple accommodation and few, if any, amenities to SSSSS offering the highest quality and level of service.

[back to top]

 

What will my accommodation be like?

Within each hotel description, you will find details of room facilities included in your holiday price. All our prices are per person, and based on sharing twins, doubles, triples or apartments, with the required number of adults shown in the price panel. Supplements (including twin for sole use, single, under-occupancy in an apartment, etc) and reductions (i.e. extra bed) are taken into account during the quotation process and can bee seen within the price panels. When calculating room occupancy, children paying the full price count as adults. Some twins will take 1 or 2 extra beds but these are usually of the ‘Z' bed or sofa-type, more suited to children than adults. Please make sure at the time of booking that the accommodation you are considering is suited to your needs.

Studios are self-contained units, combining a sleeping and dining area, whilst apartments may have one or more separate bedrooms. All will have a kitchenette with cooking facilities that typically contain 2 cooking rings and a fridge for preparing light meals. These facilities are dependent on our H ratings.



[back to top]

 

What will my meals be like in my hotel?

Certain hotels and apartments in this website offer a choice of board arrangements. "Bed and breakfast" means bed and usually Turkish breakfast. "Full-board" means breakfast, lunch and dinner. "Half-board" includes breakfast and dinner. Guests on a half-board basis may use the hotel's main restaurant only. If you use another restaurant, you will be charged a supplement. A Turkish breakfast typically comprises bread, jam, or honey, olives, cheese and tea. Orange juice, cereals and coffee may be available at an extra charge payable locally. All-inclusive arrangements vary between hotels. You should refer to the panel for the appropriate hotel for full information. It should be noted that vegetarian and other special dietary food are limited both on aircraft and in hotels, and availability cannot be guaranteed. You must pay locally for infants' meals.

[back to top]

 

What will there be to do at my hotel?

Certain facilities will incur extra charges, and these are indicated in our accommodation descriptions. Facilities in single rooms may differ from the standard room type. IMPORTANT NOTE: Description of hotels and resorts often include mention of sports and entertainment, but weather conditions and the number of visitors can sometimes influence the availability of these and other amenities. In early and late season, it is likely that some of the advertised facilities will not be available - especially outdoor activities and excursions, and any others, which require minimum numbers to operate.

[back to top]

 

Can I participate in any water sports?

Where motorised water sports are advertised as being available, it should be noted that these facilities are not provided by Sun N Sea and we cannot offer any assurance with regard to the participants' safety. Also, it must be noted that many insurance policies exclude them as a hazardous pursuit. It is our customers' responsibility to ensure that their insurance provides adequate cover. We strongly suggest that all customers refrain from high-risk activities whilst on holiday.

[back to top]

 

Will there be any building works or traffic noise?

From time to time, it is necessary for hotels or apartments to undertake repair or maintenance work during the summer months, and this may create noise or appear unsightly. Whilst we have no control over such events, we will endeavour to inform you prior to your departure if we are aware of such a situation. If your accommodation is situated close to a road or within a short distance of the airport, there will inevitably be some associated noise.

[back to top]

 

Is there an electric & water supply at my hotel?

Whilst in Britain we take electric and water supplies as part of everyday life. In some resorts, the provision of power and water supplies does not always keep pace with the demands of rapid tourist development and supplies can be somewhat erratic. There may be periods when one or both supplies will not be in full operation due to drainage or plumbing problems, damaged supply lines, or inclement weather. You should be aware of the possibility of either occurrence. We recommend that bottled water be used wherever possible, and that you avoid drinking from the local water supply.

[back to top]

 

Flight Information

How do I book my holiday?

Bookings can be made via our website or by calling our call centre on 0844 967 0990

[back to top]

 

How do I know my booking is confirmed?

If you place your booking online, you will receive a booking confirmation number on the screen and will be emailed a copy of your confirmation invoice. If you book your holiday via the telephone, the agent will confirm your booking over the phone and your details with either be emailed or posted to you.

[back to top]

 

Can I book a Last Minute Holiday?

You can book a Sun N Sea holiday right up to the day of departure. For all late bookings made within 12 weeks of departure you will be required to pay the full cost of the holiday when you book. An administration fee may be charged for holidays booked within 14 days of departure. Holidays booked within 4 days of departure will only have documents sent via email. You must have access to a valid email address and printer.

[back to top]

 

Are there any card charges?

Payments made to us by debit card are FREE. We do not charge for these transactions. Payments made by Credit card will incur a 2.5% booking charge.

[back to top]

 

Is my payment secure?

We take security very seriously at Sun N Sea Holidays. All of our payment transactions are highly encrypted using complicated logarithm combinations.The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

[back to top]

 

What should I do if I have any special requests?

You can place you booking in the usual way and will need to contact our call centre on 0844 967 0990. If you are taking a wheelchair away with you, please have details of the wheelchair’s approximate weight and dimensions to hand.

[back to top]

 

What should I do if there is a disabled customer in my party?

We are not a specialist disabled holiday company, but we still need to know before you book if you have any medical or physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, the transfers, and the suitability of your chosen accommodation or other aspects of your holiday. We cannot be held liable if you fail to tell us about any special requirements that affect your holiday experience and this means that we won't compensate you.

[back to top]

 

Who is my flight provider?

Your flight provider will be confirmed on your confirmation invoice. However, we reserve the right to change this carrier if necessary for operational reasons. Most flights will have full in-flight service, and bar service (dependent on availability) but most airlines no longer provide in-flight entertainment. All of our airlines are non-smoking airlines.

[back to top]

 

What are my flight timings?

The flight timings shown on this website and on your booking confirmation are on the 24-hour clock system. They are compiled many months in advance and are for guidance only. Final timings are shown on your tickets, so please check these carefully on receipt, and contact us at once with any queries.

[back to top]

 

What should i do if a name is spelt incorrectly on our confirmation?

The spelling of your name must be identical on your ticket and in your passport. Inaccuracies may result in delays when checking in or denied boarding. If you have made a mistake with a name spelling, this can be amended subject to an admin fee (variable subject to flight provider). Please speak to one of our advisors for assistance.

[back to top]

 

What is my baggage allowance?

Most airlines provide 15 kg as standard baggage allowance plus a 5 kg hand luggage allowance. Some airlines don’t include any baggage as standard and you may need to add this on before confirming your booking.

Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32 kg will not be accepted by the airline for health and safety reasons. A passenger can take on the aircraft one small piece of hand luggage weighing less than 5 kg (11 lb), with a maximum size of 45 cm x 35 cm x 20 cm. Infants under the age of 2 on the date of their return flight have no baggage allowance. Carriage of all excess luggage and sports equipment is subject to the aircraft capacity on the day of departure.



[back to top]

 

What is advanced Passenger information?

For security reasons the US, most EU States, and other countries now require details about passengers before they travel. This is known as Advanced Passenger Information (API). API Is designed to enhance border security. All customers are required to provide this information and you can do so by logging into our ‘manage your bookings’ section.

[back to top]

 

What should I do if my baggage is lost or damaged?

You should contact your airline at the airport as soon as you have noticed your luggage missing or call them as soon as you notice any damage. Under the Carriage By Air Act 1961, if you do not notify the airline of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we will have no liability to you. Sun N Sea Holidays are not responsible for any baggage items checked-in to a flight.

[back to top]

 

What if i experience flight delays?

Flight delays are inevitable. Sun N Sea is not directly responsible for flight timings and as of such, we will not personally offer compensation for such occurrences. Cover against delays is included in most holiday insurance packages which should be purchased before your departure.

[back to top]

 

What plans should I make if I am travelling with and infant?

A reduced charge is made for infants less than 2 years of age on the date of their return flight. No deposit is required for infants. Infants are not entitled to a separate seat on the aircraft, baggage allowance or meals in their resort. All necessary expenses, such as cot charges and food charges, are paid directly to the hotel.

Cots are not always available in resort, and where they are available, they may not always comply with UK safety standards. We can make a request for a cot for an infant but cannot guarantee that the hotel will be able to provide one. For this reason, we suggest that if you are travelling with an infant you take your own travel cot.



[back to top]

 

How can I make special requests?

For any special requests, please inform our reservations staff when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given and these does not form part of your holiday contract.

[back to top]

 

Can I fly if I am pregnant?

If you are pregnant, you should check with your doctor that it is safe for you to travel. Airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant at the time of your return flight. After 32 weeks of pregnancy you will not be allowed to fly. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

[back to top]

 

Website accuracy

This website is subject to regular updates and every property and facility is checked regularly to ensure accuracy by our staff, however, circumstances can change and we will tell you of any changes that we know about at the time of booking. If you have already booked, we will notify you of any change in circumstances that would affect your holiday as soon as reasonably possible, so long as there is time before your departure.

[back to top]

 

Do I need travel insurance?

By booking a holiday on this website, you have agreed to purchase adequate travel insurance before you travel. Do not travel without insurance. We hope that you will not need to make a claim, but please make sure that you take full details of your insurance policy with you on your holiday. It is a requirement that you arrange a policy yourself which is at least equal to the policies offered by us, as the costs of medical expenses overseas can be very high. We cannot help you pay these costs if you don't have adequate insurance. Insurance cover should also include the cost of cancellation by you and the cost of assistance, including your return to the UK, if you suffer an accident or illness whilst overseas. You should book your travel insurance as soon as you book your holiday.

[back to top]

 

Do I need a visa or new passport for my holiday?

A full 10-year passport is required for all travel abroad. If you need a new passport, call the Passport Office on 020 7279 3434 and apply at least 12 weeks before departure.

For UK citizens, it is not necessary to obtain visas before departure on pre-booked inclusive holidays for travel to Turkey. The visa will be stamped in your passport on arrival. All visitors to Turkey are required to pay a visa tax on arrival, and the current charge is £10.00 in cash. If you hold a Commonwealth or other passport, ask the relevant consulate or embassy if you require a visa. Regulations do change, so for up-to-date information contact your consulate or check with our office. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel.



[back to top]

 

What should I do if I lose my passport or have it stolen?

Please note your passport number before you travel and keep it separate from your passport. We also advise keeping a copy of your passport in a separate place. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original. Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 606 0290 prior to departure, or by visiting www.fco.gov.uk

[back to top]

 

How can I ensure my family’s health & safety?

The health and safety standards in Turkey are not of a similar level to those in Britain. However, Sun N Sea and other major tour operators are constantly working to raise awareness of this issue. We would advise that you always take care and that you familiarize yourself with your surroundings, taking note of fire exits and pool depths, and using caution with electrical devices in your room. In general, take note of warning signs. Food hygiene, the change in diet, and local water may result in stomach upsets.

Therefore, precautions should be taken to avoid drinking tap water or ice in drinks. Wash fruit or vegetables and avoid raw or unprepared food. Always use bottled water, which is often available from your hotel or apartment. Crime is a fact of life in every country and you should take all precautions with regard to your own personal safety and property. If you have been involved in any accident it is your responsibility to inform the local Sun N Sea representative who will offer assistance wherever possible.

Insects such as ants, cockroaches and mosquitoes are common in Turkey and their appearance is not an indication that the accommodation has not been cleaned properly or is unhygienic.



[back to top]

 

What should I do if I have any problems whilst I am on holiday?

You are provided with emergency contact details with you tickets for all holiday bookings. If your hotel or rep is unable to help, please contact the Sun N Sea Holidays 24 hour emergency line and we will be happy to assist you. 0044 (0) 1959 567 868.

[back to top]

 

How is my holiday duration calculated?

Each holiday commences and terminates at the UK airport and not in the resort, and the holiday periods are based on this. Although the outward flight may be late at night, involving an arrival at the hotel in the early hours of the morning, the rooms have in fact been held from midday the day before - international hotel convention dictates that all accommodation is booked on a midday-to-midday basis. At the end of the holiday, for guests travelling on evening or night flights, we appreciate that this can involve being asked to vacate rooms several hours earlier than the departure time from the hotel. Wherever possible, hotels will provide "courtesy rooms" for clients to use during the last hours in the hotels, but in high season this cannot always be arranged. A local charge is levied for the use of such rooms. If, due to the flight timings, the hotel restaurant is not serving meals at the time of arrival or departure, the first and last meals of your holiday may be deemed to be those provided on the aircraft.

[back to top]

 

What are the accommodation ratings?

Official ratings do not always reflect the location or the friendliness of the staff. Sun N Sea has graded the properties in this website based on our own experience and using our own rating system. These ratings do take the official ratings into consideration, but also take account of our own opinions. Because of this, the ratings in this website will not always match those displayed in the hotel. Our ‘S' ratings are awarded based on such criteria as the public area furnishings, food and drink outlets, room and leisure facilities and service. They range from S for simple accommodation and few, if any, amenities to SSSSS offering the highest quality and level of service.

[back to top]

 

What will my accommodation be like?

Within each hotel description, you will find details of room facilities included in your holiday price. All our prices are per person, and based on sharing twins, doubles, triples or apartments, with the required number of adults shown in the price panel. Supplements (including twin for sole use, single, under-occupancy in an apartment, etc) and reductions (i.e. extra bed) are taken into account during the quotation process and can bee seen within the price panels. When calculating room occupancy, children paying the full price count as adults. Some twins will take 1 or 2 extra beds but these are usually of the ‘Z' bed or sofa-type, more suited to children than adults. Please make sure at the time of booking that the accommodation you are considering is suited to your needs.

Studios are self-contained units, combining a sleeping and dining area, whilst apartments may have one or more separate bedrooms. All will have a kitchenette with cooking facilities that typically contain 2 cooking rings and a fridge for preparing light meals. These facilities are dependent on our H ratings.



[back to top]

 

What will my meals be like in my hotel?

Certain hotels and apartments in this website offer a choice of board arrangements. "Bed and breakfast" means bed and usually Turkish breakfast. "Full-board" means breakfast, lunch and dinner. "Half-board" includes breakfast and dinner. Guests on a half-board basis may use the hotel's main restaurant only. If you use another restaurant, you will be charged a supplement. A Turkish breakfast typically comprises bread, jam, or honey, olives, cheese and tea. Orange juice, cereals and coffee may be available at an extra charge payable locally. All-inclusive arrangements vary between hotels. You should refer to the panel for the appropriate hotel for full information. It should be noted that vegetarian and other special dietary food are limited both on aircraft and in hotels, and availability cannot be guaranteed. You must pay locally for infants' meals.

[back to top]

 

What will there be to do at my hotel?

Certain facilities will incur extra charges, and these are indicated in our accommodation descriptions. Facilities in single rooms may differ from the standard room type. IMPORTANT NOTE: Description of hotels and resorts often include mention of sports and entertainment, but weather conditions and the number of visitors can sometimes influence the availability of these and other amenities. In early and late season, it is likely that some of the advertised facilities will not be available - especially outdoor activities and excursions, and any others, which require minimum numbers to operate.

[back to top]

 

Can I participate in any water sports?

Where motorised water sports are advertised as being available, it should be noted that these facilities are not provided by Sun N Sea and we cannot offer any assurance with regard to the participants' safety. Also, it must be noted that many insurance policies exclude them as a hazardous pursuit. It is our customers' responsibility to ensure that their insurance provides adequate cover. We strongly suggest that all customers refrain from high-risk activities whilst on holiday.

[back to top]

 

Will there be any building works or traffic noise?

From time to time, it is necessary for hotels or apartments to undertake repair or maintenance work during the summer months, and this may create noise or appear unsightly. Whilst we have no control over such events, we will endeavour to inform you prior to your departure if we are aware of such a situation. If your accommodation is situated close to a road or within a short distance of the airport, there will inevitably be some associated noise.

[back to top]

 

Is there an electric & water supply at my hotel?

Whilst in Britain we take electric and water supplies as part of everyday life. In some resorts, the provision of power and water supplies does not always keep pace with the demands of rapid tourist development and supplies can be somewhat erratic. There may be periods when one or both supplies will not be in full operation due to drainage or plumbing problems, damaged supply lines, or inclement weather. You should be aware of the possibility of either occurrence. We recommend that bottled water be used wherever possible, and that you avoid drinking from the local water supply.

[back to top]

 

General Information

How do I book my holiday?

Bookings can be made via our website or by calling our call centre on 0844 967 0990

[back to top]

 

How do I know my booking is confirmed?

If you place your booking online, you will receive a booking confirmation number on the screen and will be emailed a copy of your confirmation invoice. If you book your holiday via the telephone, the agent will confirm your booking over the phone and your details with either be emailed or posted to you.

[back to top]

 

Can I book a Last Minute Holiday?

You can book a Sun N Sea holiday right up to the day of departure. For all late bookings made within 12 weeks of departure you will be required to pay the full cost of the holiday when you book. An administration fee may be charged for holidays booked within 14 days of departure. Holidays booked within 4 days of departure will only have documents sent via email. You must have access to a valid email address and printer.

[back to top]

 

Are there any card charges?

Payments made to us by debit card are FREE. We do not charge for these transactions. Payments made by Credit card will incur a 2.5% booking charge.

[back to top]

 

Is my payment secure?

We take security very seriously at Sun N Sea Holidays. All of our payment transactions are highly encrypted using complicated logarithm combinations.The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

[back to top]

 

What should I do if I have any special requests?

You can place you booking in the usual way and will need to contact our call centre on 0844 967 0990. If you are taking a wheelchair away with you, please have details of the wheelchair’s approximate weight and dimensions to hand.

[back to top]

 

What should I do if there is a disabled customer in my party?

We are not a specialist disabled holiday company, but we still need to know before you book if you have any medical or physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, the transfers, and the suitability of your chosen accommodation or other aspects of your holiday. We cannot be held liable if you fail to tell us about any special requirements that affect your holiday experience and this means that we won't compensate you.

[back to top]

 

Who is my flight provider?

Your flight provider will be confirmed on your confirmation invoice. However, we reserve the right to change this carrier if necessary for operational reasons. Most flights will have full in-flight service, and bar service (dependent on availability) but most airlines no longer provide in-flight entertainment. All of our airlines are non-smoking airlines.

[back to top]

 

What are my flight timings?

The flight timings shown on this website and on your booking confirmation are on the 24-hour clock system. They are compiled many months in advance and are for guidance only. Final timings are shown on your tickets, so please check these carefully on receipt, and contact us at once with any queries.

[back to top]

 

What should i do if a name is spelt incorrectly on our confirmation?

The spelling of your name must be identical on your ticket and in your passport. Inaccuracies may result in delays when checking in or denied boarding. If you have made a mistake with a name spelling, this can be amended subject to an admin fee (variable subject to flight provider). Please speak to one of our advisors for assistance.

[back to top]

 

What is my baggage allowance?

Most airlines provide 15 kg as standard baggage allowance plus a 5 kg hand luggage allowance. Some airlines don’t include any baggage as standard and you may need to add this on before confirming your booking.

Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32 kg will not be accepted by the airline for health and safety reasons. A passenger can take on the aircraft one small piece of hand luggage weighing less than 5 kg (11 lb), with a maximum size of 45 cm x 35 cm x 20 cm. Infants under the age of 2 on the date of their return flight have no baggage allowance. Carriage of all excess luggage and sports equipment is subject to the aircraft capacity on the day of departure.



[back to top]

 

What is advanced Passenger information?

For security reasons the US, most EU States, and other countries now require details about passengers before they travel. This is known as Advanced Passenger Information (API). API Is designed to enhance border security. All customers are required to provide this information and you can do so by logging into our ‘manage your bookings’ section.

[back to top]

 

What should I do if my baggage is lost or damaged?

You should contact your airline at the airport as soon as you have noticed your luggage missing or call them as soon as you notice any damage. Under the Carriage By Air Act 1961, if you do not notify the airline of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we will have no liability to you. Sun N Sea Holidays are not responsible for any baggage items checked-in to a flight.

[back to top]

 

What if i experience flight delays?

Flight delays are inevitable. Sun N Sea is not directly responsible for flight timings and as of such, we will not personally offer compensation for such occurrences. Cover against delays is included in most holiday insurance packages which should be purchased before your departure.

[back to top]

 

What plans should I make if I am travelling with and infant?

A reduced charge is made for infants less than 2 years of age on the date of their return flight. No deposit is required for infants. Infants are not entitled to a separate seat on the aircraft, baggage allowance or meals in their resort. All necessary expenses, such as cot charges and food charges, are paid directly to the hotel.

Cots are not always available in resort, and where they are available, they may not always comply with UK safety standards. We can make a request for a cot for an infant but cannot guarantee that the hotel will be able to provide one. For this reason, we suggest that if you are travelling with an infant you take your own travel cot.



[back to top]

 

How can I make special requests?

For any special requests, please inform our reservations staff when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given and these does not form part of your holiday contract.

[back to top]

 

Can I fly if I am pregnant?

If you are pregnant, you should check with your doctor that it is safe for you to travel. Airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant at the time of your return flight. After 32 weeks of pregnancy you will not be allowed to fly. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

[back to top]

 

Website accuracy

This website is subject to regular updates and every property and facility is checked regularly to ensure accuracy by our staff, however, circumstances can change and we will tell you of any changes that we know about at the time of booking. If you have already booked, we will notify you of any change in circumstances that would affect your holiday as soon as reasonably possible, so long as there is time before your departure.

[back to top]

 

Do I need travel insurance?

By booking a holiday on this website, you have agreed to purchase adequate travel insurance before you travel. Do not travel without insurance. We hope that you will not need to make a claim, but please make sure that you take full details of your insurance policy with you on your holiday. It is a requirement that you arrange a policy yourself which is at least equal to the policies offered by us, as the costs of medical expenses overseas can be very high. We cannot help you pay these costs if you don't have adequate insurance. Insurance cover should also include the cost of cancellation by you and the cost of assistance, including your return to the UK, if you suffer an accident or illness whilst overseas. You should book your travel insurance as soon as you book your holiday.

[back to top]

 

Do I need a visa or new passport for my holiday?

A full 10-year passport is required for all travel abroad. If you need a new passport, call the Passport Office on 020 7279 3434 and apply at least 12 weeks before departure.

For UK citizens, it is not necessary to obtain visas before departure on pre-booked inclusive holidays for travel to Turkey. The visa will be stamped in your passport on arrival. All visitors to Turkey are required to pay a visa tax on arrival, and the current charge is £10.00 in cash. If you hold a Commonwealth or other passport, ask the relevant consulate or embassy if you require a visa. Regulations do change, so for up-to-date information contact your consulate or check with our office. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel.



[back to top]

 

What should I do if I lose my passport or have it stolen?

Please note your passport number before you travel and keep it separate from your passport. We also advise keeping a copy of your passport in a separate place. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original. Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 606 0290 prior to departure, or by visiting www.fco.gov.uk

[back to top]

 

How can I ensure my family’s health & safety?

The health and safety standards in Turkey are not of a similar level to those in Britain. However, Sun N Sea and other major tour operators are constantly working to raise awareness of this issue. We would advise that you always take care and that you familiarize yourself with your surroundings, taking note of fire exits and pool depths, and using caution with electrical devices in your room. In general, take note of warning signs. Food hygiene, the change in diet, and local water may result in stomach upsets.

Therefore, precautions should be taken to avoid drinking tap water or ice in drinks. Wash fruit or vegetables and avoid raw or unprepared food. Always use bottled water, which is often available from your hotel or apartment. Crime is a fact of life in every country and you should take all precautions with regard to your own personal safety and property. If you have been involved in any accident it is your responsibility to inform the local Sun N Sea representative who will offer assistance wherever possible.

Insects such as ants, cockroaches and mosquitoes are common in Turkey and their appearance is not an indication that the accommodation has not been cleaned properly or is unhygienic.



[back to top]

 

What should I do if I have any problems whilst I am on holiday?

You are provided with emergency contact details with you tickets for all holiday bookings. If your hotel or rep is unable to help, please contact the Sun N Sea Holidays 24 hour emergency line and we will be happy to assist you. 0044 (0) 1959 567 868.

[back to top]

 

How is my holiday duration calculated?

Each holiday commences and terminates at the UK airport and not in the resort, and the holiday periods are based on this. Although the outward flight may be late at night, involving an arrival at the hotel in the early hours of the morning, the rooms have in fact been held from midday the day before - international hotel convention dictates that all accommodation is booked on a midday-to-midday basis. At the end of the holiday, for guests travelling on evening or night flights, we appreciate that this can involve being asked to vacate rooms several hours earlier than the departure time from the hotel. Wherever possible, hotels will provide "courtesy rooms" for clients to use during the last hours in the hotels, but in high season this cannot always be arranged. A local charge is levied for the use of such rooms. If, due to the flight timings, the hotel restaurant is not serving meals at the time of arrival or departure, the first and last meals of your holiday may be deemed to be those provided on the aircraft.

[back to top]

 

What are the accommodation ratings?

Official ratings do not always reflect the location or the friendliness of the staff. Sun N Sea has graded the properties in this website based on our own experience and using our own rating system. These ratings do take the official ratings into consideration, but also take account of our own opinions. Because of this, the ratings in this website will not always match those displayed in the hotel. Our ‘S' ratings are awarded based on such criteria as the public area furnishings, food and drink outlets, room and leisure facilities and service. They range from S for simple accommodation and few, if any, amenities to SSSSS offering the highest quality and level of service.

[back to top]

 

What will my accommodation be like?

Within each hotel description, you will find details of room facilities included in your holiday price. All our prices are per person, and based on sharing twins, doubles, triples or apartments, with the required number of adults shown in the price panel. Supplements (including twin for sole use, single, under-occupancy in an apartment, etc) and reductions (i.e. extra bed) are taken into account during the quotation process and can bee seen within the price panels. When calculating room occupancy, children paying the full price count as adults. Some twins will take 1 or 2 extra beds but these are usually of the ‘Z' bed or sofa-type, more suited to children than adults. Please make sure at the time of booking that the accommodation you are considering is suited to your needs.

Studios are self-contained units, combining a sleeping and dining area, whilst apartments may have one or more separate bedrooms. All will have a kitchenette with cooking facilities that typically contain 2 cooking rings and a fridge for preparing light meals. These facilities are dependent on our H ratings.



[back to top]

 

What will my meals be like in my hotel?

Certain hotels and apartments in this website offer a choice of board arrangements. "Bed and breakfast" means bed and usually Turkish breakfast. "Full-board" means breakfast, lunch and dinner. "Half-board" includes breakfast and dinner. Guests on a half-board basis may use the hotel's main restaurant only. If you use another restaurant, you will be charged a supplement. A Turkish breakfast typically comprises bread, jam, or honey, olives, cheese and tea. Orange juice, cereals and coffee may be available at an extra charge payable locally. All-inclusive arrangements vary between hotels. You should refer to the panel for the appropriate hotel for full information. It should be noted that vegetarian and other special dietary food are limited both on aircraft and in hotels, and availability cannot be guaranteed. You must pay locally for infants' meals.

[back to top]

 

What will there be to do at my hotel?

Certain facilities will incur extra charges, and these are indicated in our accommodation descriptions. Facilities in single rooms may differ from the standard room type. IMPORTANT NOTE: Description of hotels and resorts often include mention of sports and entertainment, but weather conditions and the number of visitors can sometimes influence the availability of these and other amenities. In early and late season, it is likely that some of the advertised facilities will not be available - especially outdoor activities and excursions, and any others, which require minimum numbers to operate.

[back to top]

 

Can I participate in any water sports?

Where motorised water sports are advertised as being available, it should be noted that these facilities are not provided by Sun N Sea and we cannot offer any assurance with regard to the participants' safety. Also, it must be noted that many insurance policies exclude them as a hazardous pursuit. It is our customers' responsibility to ensure that their insurance provides adequate cover. We strongly suggest that all customers refrain from high-risk activities whilst on holiday.

[back to top]

 

Will there be any building works or traffic noise?

From time to time, it is necessary for hotels or apartments to undertake repair or maintenance work during the summer months, and this may create noise or appear unsightly. Whilst we have no control over such events, we will endeavour to inform you prior to your departure if we are aware of such a situation. If your accommodation is situated close to a road or within a short distance of the airport, there will inevitably be some associated noise.

[back to top]

 

Is there an electric & water supply at my hotel?

Whilst in Britain we take electric and water supplies as part of everyday life. In some resorts, the provision of power and water supplies does not always keep pace with the demands of rapid tourist development and supplies can be somewhat erratic. There may be periods when one or both supplies will not be in full operation due to drainage or plumbing problems, damaged supply lines, or inclement weather. You should be aware of the possibility of either occurrence. We recommend that bottled water be used wherever possible, and that you avoid drinking from the local water supply.

[back to top]

 

Whilst Abroad

How do I book my holiday?

Bookings can be made via our website or by calling our call centre on 0844 967 0990

[back to top]

 

How do I know my booking is confirmed?

If you place your booking online, you will receive a booking confirmation number on the screen and will be emailed a copy of your confirmation invoice. If you book your holiday via the telephone, the agent will confirm your booking over the phone and your details with either be emailed or posted to you.

[back to top]

 

Can I book a Last Minute Holiday?

You can book a Sun N Sea holiday right up to the day of departure. For all late bookings made within 12 weeks of departure you will be required to pay the full cost of the holiday when you book. An administration fee may be charged for holidays booked within 14 days of departure. Holidays booked within 4 days of departure will only have documents sent via email. You must have access to a valid email address and printer.

[back to top]

 

Are there any card charges?

Payments made to us by debit card are FREE. We do not charge for these transactions. Payments made by Credit card will incur a 2.5% booking charge.

[back to top]

 

Is my payment secure?

We take security very seriously at Sun N Sea Holidays. All of our payment transactions are highly encrypted using complicated logarithm combinations.The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.

[back to top]

 

What should I do if I have any special requests?

You can place you booking in the usual way and will need to contact our call centre on 0844 967 0990. If you are taking a wheelchair away with you, please have details of the wheelchair’s approximate weight and dimensions to hand.

[back to top]

 

What should I do if there is a disabled customer in my party?

We are not a specialist disabled holiday company, but we still need to know before you book if you have any medical or physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, the transfers, and the suitability of your chosen accommodation or other aspects of your holiday. We cannot be held liable if you fail to tell us about any special requirements that affect your holiday experience and this means that we won't compensate you.

[back to top]

 

Who is my flight provider?

Your flight provider will be confirmed on your confirmation invoice. However, we reserve the right to change this carrier if necessary for operational reasons. Most flights will have full in-flight service, and bar service (dependent on availability) but most airlines no longer provide in-flight entertainment. All of our airlines are non-smoking airlines.

[back to top]

 

What are my flight timings?

The flight timings shown on this website and on your booking confirmation are on the 24-hour clock system. They are compiled many months in advance and are for guidance only. Final timings are shown on your tickets, so please check these carefully on receipt, and contact us at once with any queries.

[back to top]

 

What should i do if a name is spelt incorrectly on our confirmation?

The spelling of your name must be identical on your ticket and in your passport. Inaccuracies may result in delays when checking in or denied boarding. If you have made a mistake with a name spelling, this can be amended subject to an admin fee (variable subject to flight provider). Please speak to one of our advisors for assistance.

[back to top]

 

What is my baggage allowance?

Most airlines provide 15 kg as standard baggage allowance plus a 5 kg hand luggage allowance. Some airlines don’t include any baggage as standard and you may need to add this on before confirming your booking.

Baggage weighing more than the baggage allowance will be subject to a charge payable at check-in. Single items of luggage weighing over 32 kg will not be accepted by the airline for health and safety reasons. A passenger can take on the aircraft one small piece of hand luggage weighing less than 5 kg (11 lb), with a maximum size of 45 cm x 35 cm x 20 cm. Infants under the age of 2 on the date of their return flight have no baggage allowance. Carriage of all excess luggage and sports equipment is subject to the aircraft capacity on the day of departure.



[back to top]

 

What is advanced Passenger information?

For security reasons the US, most EU States, and other countries now require details about passengers before they travel. This is known as Advanced Passenger Information (API). API Is designed to enhance border security. All customers are required to provide this information and you can do so by logging into our ‘manage your bookings’ section.

[back to top]

 

What should I do if my baggage is lost or damaged?

You should contact your airline at the airport as soon as you have noticed your luggage missing or call them as soon as you notice any damage. Under the Carriage By Air Act 1961, if you do not notify the airline of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we will have no liability to you. Sun N Sea Holidays are not responsible for any baggage items checked-in to a flight.

[back to top]

 

What if i experience flight delays?

Flight delays are inevitable. Sun N Sea is not directly responsible for flight timings and as of such, we will not personally offer compensation for such occurrences. Cover against delays is included in most holiday insurance packages which should be purchased before your departure.

[back to top]

 

What plans should I make if I am travelling with and infant?

A reduced charge is made for infants less than 2 years of age on the date of their return flight. No deposit is required for infants. Infants are not entitled to a separate seat on the aircraft, baggage allowance or meals in their resort. All necessary expenses, such as cot charges and food charges, are paid directly to the hotel.

Cots are not always available in resort, and where they are available, they may not always comply with UK safety standards. We can make a request for a cot for an infant but cannot guarantee that the hotel will be able to provide one. For this reason, we suggest that if you are travelling with an infant you take your own travel cot.



[back to top]

 

How can I make special requests?

For any special requests, please inform our reservations staff when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given and these does not form part of your holiday contract.

[back to top]

 

Can I fly if I am pregnant?

If you are pregnant, you should check with your doctor that it is safe for you to travel. Airlines require a medical certificate of fitness to fly if you are more than 28 weeks pregnant at the time of your return flight. After 32 weeks of pregnancy you will not be allowed to fly. Please check your travel insurance policy for any restrictions that apply to travelling whilst pregnant.

[back to top]

 

Website accuracy

This website is subject to regular updates and every property and facility is checked regularly to ensure accuracy by our staff, however, circumstances can change and we will tell you of any changes that we know about at the time of booking. If you have already booked, we will notify you of any change in circumstances that would affect your holiday as soon as reasonably possible, so long as there is time before your departure.

[back to top]

 

Do I need travel insurance?

By booking a holiday on this website, you have agreed to purchase adequate travel insurance before you travel. Do not travel without insurance. We hope that you will not need to make a claim, but please make sure that you take full details of your insurance policy with you on your holiday. It is a requirement that you arrange a policy yourself which is at least equal to the policies offered by us, as the costs of medical expenses overseas can be very high. We cannot help you pay these costs if you don't have adequate insurance. Insurance cover should also include the cost of cancellation by you and the cost of assistance, including your return to the UK, if you suffer an accident or illness whilst overseas. You should book your travel insurance as soon as you book your holiday.

[back to top]

 

Do I need a visa or new passport for my holiday?

A full 10-year passport is required for all travel abroad. If you need a new passport, call the Passport Office on 020 7279 3434 and apply at least 12 weeks before departure.

For UK citizens, it is not necessary to obtain visas before departure on pre-booked inclusive holidays for travel to Turkey. The visa will be stamped in your passport on arrival. All visitors to Turkey are required to pay a visa tax on arrival, and the current charge is £10.00 in cash. If you hold a Commonwealth or other passport, ask the relevant consulate or embassy if you require a visa. Regulations do change, so for up-to-date information contact your consulate or check with our office. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. Be certain to apply in time. In the absence of valid documentation, you will not be allowed to travel.



[back to top]

 

What should I do if I lose my passport or have it stolen?

Please note your passport number before you travel and keep it separate from your passport. We also advise keeping a copy of your passport in a separate place. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original. Report the loss or theft of your passport immediately to the local police, the British Foreign and Commonwealth Office (FCO) Consulate, Embassy or High Commission. You can find the details of your local FCO by calling 0870 606 0290 prior to departure, or by visiting www.fco.gov.uk

[back to top]

 

How can I ensure my family’s health & safety?

The health and safety standards in Turkey are not of a similar level to those in Britain. However, Sun N Sea and other major tour operators are constantly working to raise awareness of this issue. We would advise that you always take care and that you familiarize yourself with your surroundings, taking note of fire exits and pool depths, and using caution with electrical devices in your room. In general, take note of warning signs. Food hygiene, the change in diet, and local water may result in stomach upsets.

Therefore, precautions should be taken to avoid drinking tap water or ice in drinks. Wash fruit or vegetables and avoid raw or unprepared food. Always use bottled water, which is often available from your hotel or apartment. Crime is a fact of life in every country and you should take all precautions with regard to your own personal safety and property. If you have been involved in any accident it is your responsibility to inform the local Sun N Sea representative who will offer assistance wherever possible.

Insects such as ants, cockroaches and mosquitoes are common in Turkey and their appearance is not an indication that the accommodation has not been cleaned properly or is unhygienic.



[back to top]

 

What should I do if I have any problems whilst I am on holiday?

You are provided with emergency contact details with you tickets for all holiday bookings. If your hotel or rep is unable to help, please contact the Sun N Sea Holidays 24 hour emergency line and we will be happy to assist you. 0044 (0) 1959 567 868.

[back to top]

 

How is my holiday duration calculated?

Each holiday commences and terminates at the UK airport and not in the resort, and the holiday periods are based on this. Although the outward flight may be late at night, involving an arrival at the hotel in the early hours of the morning, the rooms have in fact been held from midday the day before - international hotel convention dictates that all accommodation is booked on a midday-to-midday basis. At the end of the holiday, for guests travelling on evening or night flights, we appreciate that this can involve being asked to vacate rooms several hours earlier than the departure time from the hotel. Wherever possible, hotels will provide "courtesy rooms" for clients to use during the last hours in the hotels, but in high season this cannot always be arranged. A local charge is levied for the use of such rooms. If, due to the flight timings, the hotel restaurant is not serving meals at the time of arrival or departure, the first and last meals of your holiday may be deemed to be those provided on the aircraft.

[back to top]

 

What are the accommodation ratings?

Official ratings do not always reflect the location or the friendliness of the staff. Sun N Sea has graded the properties in this website based on our own experience and using our own rating system. These ratings do take the official ratings into consideration, but also take account of our own opinions. Because of this, the ratings in this website will not always match those displayed in the hotel. Our ‘S' ratings are awarded based on such criteria as the public area furnishings, food and drink outlets, room and leisure facilities and service. They range from S for simple accommodation and few, if any, amenities to SSSSS offering the highest quality and level of service.

[back to top]

 

What will my accommodation be like?

Within each hotel description, you will find details of room facilities included in your holiday price. All our prices are per person, and based on sharing twins, doubles, triples or apartments, with the required number of adults shown in the price panel. Supplements (including twin for sole use, single, under-occupancy in an apartment, etc) and reductions (i.e. extra bed) are taken into account during the quotation process and can bee seen within the price panels. When calculating room occupancy, children paying the full price count as adults. Some twins will take 1 or 2 extra beds but these are usually of the ‘Z' bed or sofa-type, more suited to children than adults. Please make sure at the time of booking that the accommodation you are considering is suited to your needs.

Studios are self-contained units, combining a sleeping and dining area, whilst apartments may have one or more separate bedrooms. All will have a kitchenette with cooking facilities that typically contain 2 cooking rings and a fridge for preparing light meals. These facilities are dependent on our H ratings.



[back to top]

 

What will my meals be like in my hotel?

Certain hotels and apartments in this website offer a choice of board arrangements. "Bed and breakfast" means bed and usually Turkish breakfast. "Full-board" means breakfast, lunch and dinner. "Half-board" includes breakfast and dinner. Guests on a half-board basis may use the hotel's main restaurant only. If you use another restaurant, you will be charged a supplement. A Turkish breakfast typically comprises bread, jam, or honey, olives, cheese and tea. Orange juice, cereals and coffee may be available at an extra charge payable locally. All-inclusive arrangements vary between hotels. You should refer to the panel for the appropriate hotel for full information. It should be noted that vegetarian and other special dietary food are limited both on aircraft and in hotels, and availability cannot be guaranteed. You must pay locally for infants' meals.

[back to top]

 

What will there be to do at my hotel?

Certain facilities will incur extra charges, and these are indicated in our accommodation descriptions. Facilities in single rooms may differ from the standard room type. IMPORTANT NOTE: Description of hotels and resorts often include mention of sports and entertainment, but weather conditions and the number of visitors can sometimes influence the availability of these and other amenities. In early and late season, it is likely that some of the advertised facilities will not be available - especially outdoor activities and excursions, and any others, which require minimum numbers to operate.

[back to top]

 

Can I participate in any water sports?

Where motorised water sports are advertised as being available, it should be noted that these facilities are not provided by Sun N Sea and we cannot offer any assurance with regard to the participants' safety. Also, it must be noted that many insurance policies exclude them as a hazardous pursuit. It is our customers' responsibility to ensure that their insurance provides adequate cover. We strongly suggest that all customers refrain from high-risk activities whilst on holiday.

[back to top]

 

Will there be any building works or traffic noise?

From time to time, it is necessary for hotels or apartments to undertake repair or maintenance work during the summer months, and this may create noise or appear unsightly. Whilst we have no control over such events, we will endeavour to inform you prior to your departure if we are aware of such a situation. If your accommodation is situated close to a road or within a short distance of the airport, there will inevitably be some associated noise.

[back to top]

 

Is there an electric & water supply at my hotel?

Whilst in Britain we take electric and water supplies as part of everyday life. In some resorts, the provision of power and water supplies does not always keep pace with the demands of rapid tourist development and supplies can be somewhat erratic. There may be periods when one or both supplies will not be in full operation due to drainage or plumbing problems, damaged supply lines, or inclement weather. You should be aware of the possibility of either occurrence. We recommend that bottled water be used wherever possible, and that you avoid drinking from the local water supply.

[back to top]